Tuesday, August 11, 2009

Wedding Dress

My Daughter is getting married in St Lucia on October the 8th. At the beginning of the year she chose a wedding dress from Monsoon. They assured us they would have them all year...........

We went out wedding dress buying the other weekend and Monsoon had their sale on, there were a few wedding dresses but not the one she had chosen so we were advised to telephone the customer services to see if they could find us one, which is what I did.

The lady was very nice, read back the product code and description and said there were some units available and that it would be sent to us by post. Last Saturday, it came.

Have you ever bought a wedding dress for your daughter? It was a really exciting momnent for me, until I noticed it was actually an 18 x 18 inch jiffy bag. I wracked my brains trying to think if I had ordered anything else, but I hadn't. When I opened it, it was a wedding dress, wrapped in tissue paper, no hanger, no plastic hanging bag, shoved into the envelope, then horrors of horrors, I took it out and it wasn't the right dress!!! I was upset then angry and tried, without success, to contact the branch of Monsoon that had sent it.

Eventually, my daughter made contact with them and asked me to call them, where I spoke to a lady called Claire. She told me she had a dress in stock and that if I paid for it again she would send it to me and I could take the other one back to any Monsoon and get a refund.

Yesterday that came. In a much bigger jiffy bag along with a really lovely letter. It read:

Dear Mrs Ives
I am sorry for the inconvenience that you have been caused, I have packed the dress as carefully as I can along with it's padded hanger and wedding dress plastic cover.

I have taken the liberty of enclosing more tissue paper so that you can wrap it carefully and lovingly for its journey to St Lucia. I hope you have a great day.

Yours Sincerely
Claire Ralls

Well whoever Claire is, she certainly restored my faith in good customer service and I will be emailing Monsoon and telling them so. People are quick to complain but we never seem to praise much when praise is due do we? So I am going to praise Claire up to her employers and keep my fingers crossed that the dress fits!!!

3 comments:

Akelamalu said...

It's great when the customer service comes up trumps isn't it? I am not afraid to complain about things but by the same token I always give praise where it's due too.

Hope the dress fits like a dream and the wedding goes to plan. :)

Carol said...

Thanks. I am sure it will and if not? Well it all adds to the experience doesn't it?

Yes I think claire deserves some praise

wedding said...
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